FAQs

Where are you located?
We are based in Kosovo and ship orders directly from our trusted suppliers worldwide, primarily from partner warehouses in Asia.

How long does shipping take?
Shipping times vary by product and destination. Typically, deliveries take 7–20 business days. Tracking information will be provided whenever available.

How can I pay?
We accept secure payments through Stripe (Visa, Mastercard, American Express, Google Pay, Apple Pay, JCB, Diners Club, Discover) and Paysera (including Mastercard and Maestro), along with other trusted methods at checkout.

Can I return a product?
Yes! We offer a 30-day return policy on most items. For full details, please refer to our Refund Policy.

Are your reviews real?
Absolutely. We never use fake reviews. All testimonials shown are genuine or clearly marked as sourced.

How do I contact you?
You can email us anytime at ectrononline@gmail.com — our support team is here to help!

Do your shipments include HS codes and country of origin?
Yes! We work with suppliers to ensure that each order includes the Harmonized System (HS) code and country of origin in the shipping documents. This helps with smooth customs clearance and minimizes potential duties or delays.

Will I have to pay customs fees?
Some international orders may incur customs duties or delays depending on your country’s regulations. We take steps to declare realistic product values and include all necessary customs information to reduce the chance of extra charges