Politique d’expédition

Shipping Policy

📦 Important Information for U.S. Customers
Orders shipped to the United States may be subject to import duties, taxes, or customs fees upon arrival. These charges are imposed by U.S. Customs and are separate from our store. We do not collect or control these fees; they are the sole responsibility of the recipient.

We recommend checking with your local customs office for details on any applicable import duties or fees before placing your order.

At Ectron Online, we partner with trusted global logistics providers to ensure your orders arrive safely and on time.

Processing Time:
Orders are typically processed within 1–3 business days.

Estimated Delivery Times:
• Europe: 7–15 business days
• United States & Canada: 10–20 business days
• Rest of the World: 12–25 business days

Delivery times may vary depending on destination and local customs procedures.

Shipping Costs:
We offer free standard shipping on most items.  
Some products may incur an additional fee based on size or weight, which will be clearly displayed at checkout.

Tracking Information:
Once your order has been shipped, you will receive a tracking number via email.  
You can track your order through our website or at 17track.net.

Shipping Partners:
We work with reliable carriers including Cainiao, 4PX, Yanwen, DHL, and ePacket to ensure worldwide coverage.

Delays or Lost Packages:
If your order does not arrive within the estimated delivery timeframe, please contact our support team for assistance.  
We take full responsibility for lost or undelivered packages.