FAQs

Where are you located?

We are based in Kosovo and ship orders directly from our trusted suppliers worldwide.

How long does shipping take?

Shipping times vary by product and location. Typically, deliveries take between 7-20 business days. We will always provide tracking where possible.

How can I pay?

We accept Stripe (all major credit cards like Visa, Mastercard, American Express) and Paysera (including Mastercard and Maestro), along with other secure payment methods offered at checkout.

Can I return a product?

Yes! We have a 30-day return policy. Please check our Refund Policy for full details.

Are your reviews real?

We value your trust. Our store does not use fake reviews. All reviews shown are genuine or clearly marked as sourced.

How do I contact you?

You can email us anytime at ectrononline@gmail.com. We're here to help!